Frequently Asked Questions
1. How long will delivery take?
2. How much does delivery cost?
3. Do you offer alternative delivery methods?
4. Do you offer a fitting service?
5. Can I collect my order?
6. Do you deliver outside the UK?
7. My vehicle isn't listed on your website, can I still get a product for it?
8. Are Trukrax products guaranteed?
9. Can I pay by cheque?
1. How long will delivery take?
This depends on which delivery option you choose:
Next Working Day:
We make it a customer service priority to deliver to UK mainland by the next working day. However, delivery time will depend on when you place your order:
- Monday to Thursday before 3pm: next working day
- Friday before 3pm: the following Monday
- Weekends: the following Tuesday
- Bank Holidays: allow two working days.
Unfortunately, although we try our utmost to make sure our products reach you as fast as possible, delivery dates and times can not be guaranteed.
Free 3 Day Delivery
As the name suggests, this option can take up to 3 working days for delivery. If your order is urgent, then we suggest you use the next working day service.
2. How much does next day delivery cost?
Delivery charges are based on weight so vary from order to order. You will be quoted an exact price for delivery when you add items to your shopping basket.
3. Do you offer alternative delivery methods?
Yes, either next working day, or a free 3 day service.
4. Do you offer a fitting service?
Yes, we can arrange for one of our authorised fitters to professionally fit your equipment for you. This can be done at a specialist fitting centre, or we can arrange for it to be done at a location of your choice.
Yes, it would be great to meet you - please call and collect at our factory in Nuneaton, Warwickshire. Our full address can be found on our contact us page.
6. Do you deliver outside the UK?
Yes, but it depends on the order. Please Contact Us to arrange delivery outside the UK.
7. My vehicle isn't listed on your website, can I still get a product for it?
We do not list every single product we offer on our website. We are also continually sourcing new products, so there is a possibility that we may be able to supply the requested product for your vehicle. Please Contact Us for more information.
8. Are Trukrax products guaranteed?
We only supply products from high quality manufacturers, so you can rest assured it is very unlikely that you will encounter any problems. However, just in case, all Trukrax products are covered by a 12 month manufacturer guarantee.
Unfortunately we do not offer that method of payment through our website.
